Phone & Internet Services FAQs
Funding Model
What were the principles that guided the new funding model?
- Faculty, staff, and students should have “access” to information, services, and capabilities that are comparable to the institutions we strive to emulate – e.g. those close to the advancing frontiers of technology.
- Information technology should be focused to improve instructional services as rapidly as possible (e.g. wireless).
- The revised funding model should provide for the long-term viability of the network, to enhance UK’s competitiveness in attaining Top 20 status, and to streamline information access to key decision-makers.
- The method is in compliance with Cost Accounting Standards (CAS) and our DS2 rates.
What is the recommendation?
A two (2) year phase is recommended for the transition of the funding model.
In 2011-2012, the recommendation is to “Simplify the Bill” with a converged fee. The new converged fee will allocate costs on the basis of prorated employee count rather than on the previous method of charging a per unit fee for specific services.
In 2012-13, the recommendation is to “Kill the Bill” through standard basic, enhanced and off-campus.
How was the base calculated?
Over 1800 different cost centers billed monthly
What are the benefits?
- Streamline the administrative activities associated with billing and reconciliation of communication charges.
- Deliver consistent array of technology options and services by providing for phase-in transition beginning in for VoIP as part of the ITS chargeback conversion in 2012-13.
- Implement shared governance to improve transparency and enhance decision making at high levels
- Provide for the long-term viability of the network, to enhance UK’s competitiveness in attaining Top 20 status, and to streamline information access to key decision-makers.
What services are included in the converged fee?
The converged fee will include all current monthly recurring costs for the 4-G/L’s (639031, 32, 35, 36). Specifically:
Network Access - Network access is access to the University Network (Intranet) and Public Internet (Internet).
Network Installation costs (fiber, cable, wiring, conduit, network drops and jacks) to make Network Access available are the responsibility of the department.
Connectivity (KPEN/KyRON circuits, Dark Fiber Circuits, T1, ISDN)
Installation and activation costs for these services are the responsibility of the department. Departments are also responsible for a prorated (from date of activation) share of the first year’s monthly recurring service and will be billed at the time the service is activated.
Lines (VOIP, Analog, OCS, B1, OPX, Other)
Features (call waiting, call forwarding, auto busy)
Voice Mail
Domestic LD
What services are NOT included in the converged fee?
All other services not included in the four G/L’s listed above (examples):
Installation and activation of all services provided
International Long Distance
Cell Phones
Conference Calling
TSM Backup licenses and maintenance
PBX, Adtran, RAD maintenance
Licenses, renewals & maintenance
Berbee Paging licenses & maintenance
Smartnet maintenance
ResNet for cable modems in the dorms
How will ITS handle requests to add NEW services?
The “IT revenue neutral” total dollars was calculated based on the services installed as of 6/30/2011.
After July 1, the prorated monthly cost of the new service will be included in the work order charge when the service is installed. Examples:
- Analog Phone new activation flat fee ($145)
- Prorated annual cost of monthly recurring service
- E.g. $6 month x 8 months = $48 billed as one-time charge on the work order.
- Phone Instrument (cost varies)
- Move analog number in switch ($30)
How will departments transition from analog phone service to VOIP?
- UKIT is changing the communications infrastructure to enable transition to VoIP.
- A multi-year transition approach will be developed to provide recommendations to the IT Governance committee based on funding availability to convert all buildings to VoIP.
- In 2012-13, the VoIP devices will be provided as campus buildings are migrated off analog service.
Long Distance
How do Business Officers assign LD Auth codes?
A new infotype in SAP (9020 – Long Distance Access) will be created automatically during the hire process and employees who already have long distance access codes will have one created with the domestic access activated. Here is a sample of the infotype display:
The infotype can be accessed through PA20 and PA30 to view and update the record. Employees may be granted Domestic, International, or both access options. All access may be taken away from an employee by delimiting the infotype or by un-checking both boxes. Additional information can be found here.
What code does an employee use to place a long distance call?
Effective September 1, 2011 employees must use their 8-digit employee ID number.
When will all domestic long distance calls be restricted to auth code only calling?
October 1, 2011.
How do we treat those departments who submitted LD Opt Out Request forms?
All departments will be required to use LD Auth codes for domestic long distance calling.
What code should a student employee or temporary employee use for long distance calls?
Generic codes can be provided for departments who have students and temporaries who are not provisioned an LD code from the normal SAP employee ID process. Generic LD auth codes (8xxxxxxx) are available to departments on an as requested basis and will be assigned to the department not the individual. Departments in need of a generic code for a student or temporary employee should place the request through their departmental Business Officer via email to our ITS Business Office
859-218-HELP (4357)