Zoom and Canvas FAQs
The questions and answers below cover many technologies used when taking and instructing online courses. If you are faculty and have questions specific to continuity of instruction in transitioning courses online, visit teachanywhere.uky.edu. If you are a student and have questions specific on how access your classes online, please reach out to your instructor.
Canvas
- For more information on Respondus Monitor & Lockdown Browser in Canvas refer to LockDown Browser® & Respondus Monitor® Quick Start (KB0012584)
- More information on Canvas can be found at http://www.uky.edu/canvas
- For Canvas support questions please refer to Where can I access help for Canvas? (KB0012257)
Zoom
Note: Some of these options require a licensed Zoom account. Refer to How do I get a Zoom Licensed account? (KB0012035) if you don't have a licensed account.
- Log into Zoom at https://uky.zoom.us/. Visit How do I log in to Zoom? (KB0011874) for full instructions.
- Zoom training sessions are conducted weekly. For more information, refer to How do I get Zoom training? (KB0012034) or teachanywhere.uky.edu
- To learn how to share Zoom recordings, refer to How can I easily share Zoom recordings? (KB0011965)
- More information on Zoom can be found at https://uky.zoom.us/
- For Zoom support, please visit Zoom Support.
Who can I reach out to about my specific/departmental remote classroom issues or college specific software
For a listing of college and department IT support groups, please refer to the list in Student Hardware & Software Guidelines (KB0012251).
Note: For other colleges, please contact ITS Customer Services at 859-218-HELP (4357) or utilize the Customer Services Assistance Request Form.
For more information about academic online technologies at the University please visit Earn a UK Degree, From Anywhere.
Customer Services Assistance Request Form