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Zoom and Canvas FAQs 

The questions and answers below cover many technologies used when taking and instructing online courses. If you are faculty and have questions specific to continuity of instruction in transitioning courses online, visit teachanywhere.uky.edu. If you are a student and have questions specific on how access your classes online, please reach out to your instructor.

Canvas  

Zoom 

Note: Some of these options require a licensed Zoom account. Refer to How do I get a Zoom Licensed account? (KB0012035) if you don't have a licensed account.

Who can I reach out to about my specific/departmental remote classroom issues or college specific software

For a listing of college and department IT support groups, please refer to the list in Student Hardware & Software Guidelines (KB0012251).
Note: For other colleges, please contact ITS Customer Services at 859-218-HELP (4357) or utilize the Customer Services Assistance Request Form.

For more information about academic online technologies at the University please visit Earn a UK Degree, From Anywhere.

For questions, please contact ITS Customer Services:
Customer Services Assistance Request Form 
859-218-HELP (4357)
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