Graduate School IT Support

ITS Customer Services provides the Graduate School with multiple options to contact customer services agents and work directly with them to resolve a computing issue that you are experiencing.

If you are from The Patterson School of Diplomacy you receive IT support from the College of Arts & Sciences IT support. You can contact A&S IT support two ways:

• Visit the College of Arts and Sciences Help Desk Form and submit a ticket. A valid linkblue username and password are required to use the help desk form.
  
  
• Fill out incident report on A&S Hive using these instructions:
  1. Visit Hive (Creative & Technical Services).
  2. Click Submit a Request.
  3. Click the Help Desk link found under Technical and Web Support.

Note: If you are a UK HealthCare employee, you can contact HealthCare IT by utilizing their self-service form by visiting https://serviceuknow.service-now.com/sp/. If you are not contacted by HCIT after submitting a request or a situation isn't resolved in a timely manner, you can also contact HealthCare IT by calling 859-323-8586.

Tech Help Center

The Tech Help Center is UK’s online one-stop shop for knowledge articles, Training Resource Center, tech-related policies, recommendations, standards, Self Service Feature, and more.

Customer Services Assistance Request Form

You can fill out the Customer Services Assistance Request Form on behalf of yourself or someone else for a more streamlined way to submit general service requests. Please do not use this form for emergencies. See How do I use the Customer Services Assistance Request form? (KB0013267) for more.

Tech Help chat

Note: Refer to Live Tech Support Through Tech Help Chat (KB0012778) for instructions.

To work with an agent utilizing chat, do the following:

1. Open a browser and visit http://ukam.uky.edu.
2. Click the chat icon in the lower right corner.
   
   
   
   
3. An agent will respond shortly after you click the chat button.
4. To assist with the issue, the agent might send you a link to do remote support so you can show the agent the problem.

Tech Help Chat hours of operation

Monday - Thursday: 8:00 am - Midnight
Friday : 8am - 5pm
Saturday: Closed
Sunday: 8 pm - Midnight

Contact ITS Customer Services

ITS Customer Services can be contacted at 859-218-HELP(4357) or utilize the Customer Services Assistance Request Form. Please mention that you are calling from the College of Education when contacting ITS Customer Services.